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NOURGATE HOME

Refund policy

Last Updated: 7/9/2026

At Nourgate Home, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at info@nourgatehome.com. Please include your order number in your message.

After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible.

If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items.

To be eligible for a return, items must be:

  • Unused

  • In their original condition

  • Returned with original packaging, tags, and accessories

Our support team will assist you throughout the process.

Change-of-Mind Returns: If you return an item because you changed your mind — you no longer want it, ordered the wrong option, or it didn't suit your space — a $10 return shipping fee and a $10 restocking fee will be deducted from your refund. There are no fees on items that are defective, damaged in transit, or incorrect (see below).

Return Policy Overview

  • Return Window: 30 days from the day you receive your order

  • Condition: Items must be unused and in original condition with all packaging, tags, and accessories

  • Easy Returns: Our support team will guide you through the process

  • Fees: Change-of-mind returns — $10 return shipping + $10 restocking, deducted from your refund. Defective, damaged, or incorrect items — no fees.

Return Costs

Change-of-Mind Returns

If you're returning an item simply because you changed your mind, the following will be deducted from your refund:

  • $10 return shipping fee

  • $10 restocking fee

To start a return, email us at info@nourgatehome.com with your order number and reason, and we'll send return instructions. Prefer an exchange or store credit instead? No fees apply.

Defective or Incorrect Products

There is no cost to the customer if the product:

  • Is incorrect

  • Is damaged by the carrier

  • Is defective in any way

Reporting Window: Damaged or defective items must be reported within 7 days of delivery (please include a photo of the issue). After this window, we may be unable to process a claim with the carrier.

Original shipping costs are non-refundable.

How to Return an Item

  1. Contact Us
    Email info@nourgatehome.com with your order number and the reason for the return.

  2. Pack Your Item
    Repack the item securely in its original packaging, including all accessories, tags, and documents.

  3. Send It Back
    Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

  • Refund Timing: After approval, your refund will be processed. Please allow up to 5 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at info@nourgatehome.com, and we will assist you with a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, please contact us at info@nourgatehome.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.

Payment Disputes & Chargebacks

Please contact us before opening a dispute. If anything is wrong with your order, email us at info@nourgatehome.com first — we resolve the vast majority of issues within 1–2 business days, whether that’s a refund, a replacement, or a delivery problem. Filing a chargeback with your bank before contacting us actually slows the resolution down, because your funds are frozen while the bank reviews the case, which can take up to 90 days.

Proof of delivery. All orders ship with tracking. Tracking that shows your order was delivered to the address entered at checkout serves as confirmation of delivery. If tracking shows delivered but you have not received your package, contact us within 7 days and we will open a carrier investigation on your behalf.

Order acknowledgment. By placing an order with Nourgate Home, you acknowledge and agree to this Return & Refund Policy, our Shipping Policy, and our Terms of Service — including the estimated delivery timeframes, the reporting windows above, and any fees that apply to change-of-mind returns.

Invalid disputes. Disputes filed on orders that were delivered as described — for example, keeping an item while claiming it never arrived or was “not as described” — are considered invalid. We retain complete records for every order, including proof of delivery, product descriptions, order photos, and all customer correspondence, and we will contest invalid disputes with this documentation.

Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.