FAQs

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely with SSL encryption.

Yes. Shop Pay Installments lets you split your purchase into four interest-free payments. Select Shop Pay at checkout to see if your order qualifies.

New customers receive 10% off their first order when they sign up for our newsletter. Additional promotions are announced exclusively through email — sign up to stay informed.

Free standard shipping on every U.S. order — no minimum. Original shipping charges are non-refundable on returned items.

Most orders are packed and shipped within 1–2 business days. Once shipped, standard delivery typically takes 6–9 business days, for a total of 7–11 business days from order placement.

We currently ship within the contiguous United States. We are working on expanding international shipping — sign up for our newsletter to be notified when it becomes available.

A tracking link will be emailed to you as soon as your order ships. You can also view your order status anytime from your account page under Order History.

We are sorry to hear that. Please contact our support team within 7 days of delivery with your order number, a description of the damage, and photos. We will arrange a replacement or refund promptly.

Please contact us as soon as possible. We process orders quickly and cannot guarantee changes or cancellations once fulfillment has begun. Reach out via our Contact page and we will do our best to help.

Your order number appears in your order confirmation email and on your account page under Order History. You will need it if you contact our support team.

Carriers sometimes mark packages as delivered a day early. Please wait 24–48 hours and check with neighbors or building management. If your package is still missing after that, contact us and we will investigate with the carrier.

Yes. You can add a personalized gift note at checkout. Gift wrapping is available as an optional add-on — look for the option on the cart page when it applies to your order.

We accept returns within 30 days of delivery. Items must be in their original, unused condition in the original packaging. Final sale items and gift cards are non-refundable. Original shipping charges will not be returned.

Email us at info@nourgatehome.com with your order number and the reason for your return and we will send you instructions. Please do not use this process for damaged or defective items — contact us directly so we can resolve it faster.

After we receive and inspect your return, refunds are initiated within up to 5 business days. Banks may take a few additional days to post the credit to your statement.

Yes. Email us at info@nourgatehome.com with your order number and the item you would like instead. Exchanges are subject to availability and follow the same 30-day window as returns.

Our products are crafted from a combination of food-grade stainless steel, solid beechwood, and BPA-free ABS plastic. Each material is selected for durability, safety, and the clean aesthetic we stand behind.

Yes. All Nourgate products that come into contact with food or beverages use BPA-free, food-safe materials. Specific material details are listed on each product page.

Full dimensions and capacity details are listed on each individual product page. If you need help deciding between options, feel free to reach out — we are happy to make a recommendation.

Yes, replacement parts are available for select products. Contact our support team with your product name and the part you need and we will confirm availability and arrange shipping.

Most products can be wiped down with a damp cloth and a small amount of mild dish soap. Avoid abrasive scrubbers or harsh chemical cleaners, which can damage surface finishes over time.

Dishwasher compatibility varies by product — please check the care instructions on the individual product page. As a general rule, items with wood components or matte coatings should always be hand-washed to preserve their finish.

Rinse and dry steel products immediately after washing to prevent water spots and discoloration. For stubborn marks, a small amount of white vinegar on a soft cloth works well. Avoid steel wool or chlorine-based cleaners.

Hand wash only and dry immediately — do not soak or leave wood submerged in water. Periodically apply a food-safe mineral oil or beeswax to keep the wood conditioned and prevent cracking or splitting.

Yes, we work with select retailers and hospitality partners. Submit a wholesale inquiry through our Contact page using the Wholesale option and our team will follow up within 3–5 business days.

Minimum order quantities vary by product category. Full details are shared during the wholesale onboarding process — reach out through our Contact page to get started.

Yes. Design professionals and interior decorators can apply for our Trade Programme, which offers preferred pricing and early access to new collections. Contact us through the Trade Inquiry option on our Contact page.